PRIVACY POLICY

Privacy Policy

To Forage

Effective date: 19 October 2026

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1.To Forage respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, submit an enquiry, request a quote, make a booking or communicate with us.

To Forage is an Australian wedding and event floral business offering luxury faux and real-touch florals, fresh flowers and greenery, bridal party flowers, floral hire, ceremony installations and reception styling.

This policy applies to information collected through our website, email, enquiry forms, booking processes, social media and other interactions with our business.

2. Who we are

Business: To Forage

Website: https://www.toforage.com.au

Location: Queensland, Australia

Privacy contact: toforageandfind@gmail.com

References to “we”, “us” and “our” in this policy mean To Forage.

3. Personal information we collect

The information we collect depends on how you interact with our business.

Contact information

We may collect your name, email address, telephone number, billing address, postal address and event venue address.

For corporate and commercial enquiries, we may also collect your business name and professional contact details.

Wedding and event information

When you enquire about our services or make a booking, we may collect:

• Your wedding or event date and location.

• Venue details and event type.

• Estimated guest numbers.

• Your floral preferences, colour palette, styling inspiration and budget.

• Details of requested bouquets, ceremony flowers, reception arrangements, installations and floral hire.

• Information relevant to delivery, installation, collection and event coordination.

• Correspondence, proposals, quotes, booking agreements and other information you provide.

Booking and payment information

We may collect information about your bookings, invoices, deposits, bank transfers, payment status and transaction records.

To Forage generally issues invoices and accepts payments by bank transfer. We may retain records necessary to confirm payments, manage bookings, maintain accounts and meet our legal obligations.

We do not request online card payments as part of our standard payment process. If our payment methods change, this policy may be updated.

Website and technical information

When you visit our website, information may be collected automatically through Wix, Google Analytics, Meta Pixel and related technologies.

This information may include your IP address, browser and device information, pages visited, time spent on pages, referring websites, approximate location, interactions with website content and information about how you arrived at our website.

Where enabled and permitted, this information may be used to understand website performance, measure advertising effectiveness and support relevant advertising.

Marketing information

If you subscribe to our newsletter or otherwise consent to receive marketing, we may collect your email address, marketing preferences, subscription status and records of your consent or unsubscribe request.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.

4. How we collect information

We may collect personal information when you:

• Complete an enquiry or contact form on our website.

• Request a floral quote or proposal.

• Make or confirm a wedding or event booking.

• Communicate with us by email, telephone or social media.

• Subscribe to our newsletter or promotional emails.

• Provide event details, styling preferences or booking instructions.

• Pay an invoice by bank transfer.

• Browse or interact with our website.

We may also receive relevant information from a wedding planner, venue, event organiser or representative acting on your behalf, where appropriate.

Website and technical information may be collected automatically through cookies, analytics tools and advertising technologies.

5. Why we collect and use information

We collect and use personal information to operate our business and provide our services, including to:

• Respond to enquiries and provide information about To Forage.

• Prepare personalised floral designs, proposals and quotes.

• Manage bookings, contracts, invoices and payments.

• Coordinate event requirements, deliveries, installations and collections.

• Communicate with clients about their bookings.

• Provide customer service and resolve concerns.

• Send newsletters, wedding inspiration, promotional offers and business updates where permitted by law.

• Understand how visitors use our website.

• Measure website traffic and the effectiveness of our advertising.

• Improve our website, services and customer experience.

• Maintain business records and comply with legal, taxation and accounting obligations.

• Protect our business against fraud, misuse and unlawful activity.

We will take reasonable steps to ensure that personal information is handled consistently with this policy and applicable law.

6. Wix, Google Analytics and Meta Pixel

Our website is hosted on Wix. We also use Google Analytics and Meta Pixel for website analytics and advertising measurement.

Wix

Wix provides our website platform and may process information necessary to operate, maintain, secure and improve our website.

Wix and its relevant service providers may use cookies and similar technologies to support website functionality and collect technical information.

Google Analytics

We use Google Analytics to understand how visitors find and use our website. This may include information about pages visited, visitor interactions, referral sources, device and browser information, and website traffic patterns.

We use this information to understand visitor behaviour, improve the website and assess the performance of our online content and marketing.

Google may process information in accordance with its own privacy terms and applicable settings.

You can learn more about Google’s practices at:

https://policies.google.com/privacy

You can also review Google’s Analytics information at:

https://support.google.com/analytics/

Meta Pixel

We use Meta Pixel to measure the effectiveness of advertising on Meta platforms, including Facebook and Instagram, and, where enabled, to support advertising audiences and remarketing.

Meta Pixel may collect information about your interactions with our website, such as pages viewed, browser information, IP address and certain website events. Depending on its configuration, this information may be used by Meta to help measure advertising performance or show relevant advertisements.

Meta may combine information received from our website with other information it holds, in accordance with its own policies and settings.

You can learn more about Meta’s privacy practices at:

https://www.facebook.com/privacy/policy/

We take reasonable steps to ensure tracking technologies are configured appropriately and do not intentionally send unnecessary personal or sensitive information to analytics or advertising platforms.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential tracking technologies.

7. Cookies and tracking technologies

Our website may use cookies, pixels, tags and similar technologies through Wix, Google Analytics, Meta Pixel and related services.

These technologies may be used to:

• Enable essential website functionality.

• Remember website preferences.

• Understand website traffic and visitor behaviour.

• Measure the performance of our advertising campaigns.

• Help us understand how people discover To Forage.

• Support remarketing and relevant advertising, where enabled.

You can manage cookies through your browser settings. You may also be able to manage tracking preferences through the cookie consent options provided on our website, where available.

Disabling certain cookies may affect website functionality.

We recommend that you review the cookie and consent settings on our Wix website to ensure they accurately reflect the tracking technologies in use and provide visitors with any choices required by applicable law.

8. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in Wix, business email accounts, cloud-based systems, digital booking records, accounting software and other platforms used to operate To Forage.

Security measures may include password protection, access controls, secure connections and the use of reputable service providers.

No electronic storage or transmission method is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, maintaining financial records, resolving disputes and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate and lawful.

9. When we share information

We do not sell personal information.

We may disclose relevant information to service providers and other parties where reasonably necessary to operate our business, provide our services or comply with the law.

These parties may include:

• Wix and relevant website service providers.

• Google, including Google Analytics.

• Meta, including Meta Pixel and advertising services.

• Business email and communication providers.

• Cloud storage and business management platforms.

• Accounting and bookkeeping providers.

• Banks and financial institutions involved in processing or confirming payments.

• Wedding planners, venues, delivery providers or event partners where necessary to fulfil your booking.

• Professional advisers, regulators or authorities where required or authorised by law.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

Third-party providers may handle information under their own privacy policies, terms and security arrangements.

10. Overseas disclosure

Some of our website, analytics, advertising and cloud service providers may store or process information outside Australia.

Depending on the services used and their configurations, personal information may be processed in overseas locations, including countries where Wix, Google, Meta or their service providers operate.

The countries involved may change as providers update their infrastructure and services.

Where applicable privacy law requires us to take steps concerning overseas disclosures, we will take reasonable steps to meet those obligations.

Please refer to the relevant providers’ privacy policies for further information about their handling of personal information.

11. Email marketing and communications

To Forage sends two general types of email communications.

Service-related emails

We may contact you about enquiries, quotes, proposals, bookings, invoices, payments, event arrangements, delivery, collection and other matters relating to services you have requested or booked.

These communications are necessary to manage our relationship with you and are distinct from promotional marketing.

Marketing emails

If you subscribe or otherwise provide valid consent where required, we may send you newsletters, wedding inspiration, floral styling ideas, promotions, seasonal updates and information about our services.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us directly.

We will process unsubscribe requests in accordance with applicable law. Unsubscribing from marketing will not prevent us from sending necessary service-related communications about an existing enquiry or booking.

We will comply with applicable Australian spam laws, including requirements concerning consent, identification of the sender and functional unsubscribe facilities.

We do not knowingly add people to marketing lists without an appropriate basis to contact them.

12. Access, correction and deletion requests

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

You may also ask us to delete your information where appropriate.

We may need to verify your identity before responding to a request.

We will assess requests and respond within a reasonable period, subject to applicable law and any relevant exceptions.

Some information may need to be retained for legal, taxation, accounting, contractual or dispute-resolution purposes. If we cannot fulfil a request in full, we will explain the position where we are permitted to do so.

13. Withdrawing consent

Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.

You may also unsubscribe from marketing communications or manage available cookie preferences as described in this policy.

Withdrawing consent does not necessarily require us to delete information that we are legally entitled or required to retain, or that is necessary to manage an existing booking or resolve a dispute.

14. Third-party websites

Our website and social media accounts may contain links to third-party websites and services.

These websites are not controlled by To Forage and may have their own privacy policies and data collection practices.

We encourage you to review their privacy policies before providing personal information. We are not responsible for the privacy practices of third-party websites we do not control.

15. Privacy complaints

If you have a concern about how To Forage has handled your personal information, please contact us using the details in Section 2.

Please explain your concern and provide any relevant details so that we can investigate and attempt to resolve the matter.

We will assess your complaint and respond within a reasonable period.

If the matter is covered by the federal Privacy Act 1988 and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

Not every Australian small business is covered by the federal Privacy Act. Your rights and the available complaint pathways will depend on the applicable law and circumstances.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

Any updated policy will be published on our website with a revised effective date.

We encourage you to review this page periodically.

17. Contact To Forage

For privacy enquiries, requests to access or correct information, withdrawal of consent or privacy complaints, please contact:

To Forage

Website: https://www.toforage.com.au

Email: toforageandfind@gmail.com

We will endeavour to respond to your enquiry within a reasonable period.

 

This policy describes our intended privacy practices and should be read alongside any applicable legal obligations. We will update it if our website technologies or information-handling practices change.